Rick Case Hyundai

Good evening, I am very upset because today we went to look for the car that we had bought and they are wanting to give me a different and smaller version than the one we had bought. The seller never disclosed us that the version he was going to give us was less than the one he had shown us, and on several occasions he assured us that it was the SAME CAR in another color. Now I am calling Rick Case and the manager does not want to attend to me because he says he is very busy. They have time to sell and deceive customers and they do not have time to assist us at the time of claiming. I am going to dedicate myself to telling this experience in all the places and places that I can, I feel cheated.

I own a 2015 Genesis 3.8 which is now at 44,500 miles. I recently decided to have my car serviced by an independent and highly qualified auto technician business. They proved to me via pictures and explanations that my oil had never been changed before, despite having proof of such service performed multiple times by Rick Case on Rt 441. The pictures demonstrate a thick black sludge, that I was told was thicker and darker than should ordinarily be. There is evidence that the oil plug seal had never been thoroughly broken as the red seal is still evident. And worst of all is the condition of the oil filter which I can only describe as disgusting. I have been charged multiple times (like every 4,000 miles) for oil changes as is represented on my receipts. Moreover, I think of the damage this would have brought upon my car. This is shameful. User's recommendation: Avoid this dealership for the failure of their service dept to uphold honesty.

First off, when I bought my car the salesperson just kept repeating himself about this survey we will receive and to give him 5 stars for everything because that's how they get paid. Secondly, he never gave us information on what was included in our purchase such as pre-paid maintenance. So our car hit its first 5K miles so my husband sets up an appt for the oil and tire rotation...never did the gentlemen on the phone mention anything about it being too early to come in, although he did ask for the number associated with the car, which if he did his job he can view what was included for maintenance and when is the proper time to bring in the car. So the first appt, I went there and wasted my time and was told its too early and to come back when the car was at 10K. So, now we waited and made another appt and asked specifics with the person on the phone who made the appt if it was now time to bring the car in, his response was yes if its at 10K miles. Get there, and was told I am too late and I shouldve came back when the car was at 7500K miles. At this point, I was pissed with lack of knowledge and common sense of these people!!! I again wasted my time going there all to be told they cant do it after two people told me to bring it in at 10K. This place is a JOKE you are better off paying for your services at TriesPlus or anywhere else but this dealership service department.